Support & FAQs

This page gives support information for FAQ.

We want you to have a great experience with FAQ, so we put this page together to give you advice on the best way to use it, and supply the answers to the questions we most commonly receive via our user support mailbox.

You can read it through as a User Guide, or skip to the part you are most interested in.

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What is FAQ for, and what does it do?

FAQ* is designed to make customer support and other forms of repetitive email communication easier.

FAQ holds the answers to the most common questions your users ask you by email, along with all the other repeating elements that you might need in your reply: like introductions and signing-off messages; supplemental advice and information; and images (which could be maps, diagrams or screenshots).

You may find this video helpful, in it we explain how FAQ works, and then show it being used to answer a complex customer email with a few taps (it is based on an older version, but it still holds true)